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FREE SHIPPING & POLICY

International Shipping: Free Shipping Fees with carriers POS, Hong Kong Post, LAO, SFeParcel &  PostNL

or US$/£/€ 39.95 Shipping Fees with FedEx.

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We ship internationally to over 100 countries around the world. At PURE KERATIN, we make the choice to offer you Free Shipping Fees using our default Shipping Service provides by POS, HongKongPost, LAO, SfeParcel & PostNL. You can also select our fastest shipping option provided by FedEx at 39.95€ per order. To do so and before your place your order, please click here to add FedEx shipping service to your shopping cart.

Receive your order in as little as 5-8 business days when you select our fastest shipping option: FedEx at 39.95€ . With other shipment options, the estimated delivery times to international addresses are 15 to 25 business days from when the order is shipped.

International shipping orders have a tracking number. As soon as your order is placed, you can monitor its progress from the “My Account” dashboard. We will send you an email a tracking number as soon as your order has been shipped.

Note: Major cities and industrial areas will be a bit faster; rural and non-industrialized areas may be a bit slower. During holiday periods, there may be additional delays due to volume. We are not responsible for such delays. International shipments may be subject to taxes, duties, or other customs fees upon delivery. The recipient is responsible for any such fees at the point of delivery.

Important: Processing and delivery information of mail/parcel at the destination is supplied by the destination postal administration. According to the international postal operation arrangements of the Universal Postal Union, postal administrations are not bound to release processing and delivery information of "international registered mail", and postal administrations of the following countries/regions have ceased to release such information: 

1. Canada (Postes/Post Canada)
2. Netherlands (PostNL)
3. United States of America (USPS)

For further enquiry concerning your mail/parcel item, please submit a completed mail enquiry form together with your tracking number and the sender carrier name to your destination post administration. Please note that under the requirements of the Universal Postal Union, to initiate an enquiry with the destination postal administration, relevant information including the full delivery address, tracking number, date of shipment. If you wish to furnish us with supplementary information concerning your mail tracking request by email, please quote our reference number or the mail/parcel item number.

Turnaround Time

To ensure a fast turnaround, please place your order before 12pm GMT. Handle/processing time is counted from the time your order is submitted to the time it leaves our warehouse facility.
95% products are in stock and are shipped within 1-3 business days, although some products will require additional processing time.
These times can be affected by current production levels and seasonal variances.

Multiple Packages

PURE KERATIN aims, where possible, to consolidate products in your order when we ship them out. However, for your convenience and to expedite your order, we may ship your order in multiple packages at no additional cost.

When we ship your order in multiple packages, these packages may arrive separately. Nonetheless, you should still receive your entire order within the estimated delivery date.

Multiple adresses

We do not ship to APO/FPO Addresses, P.O Box addresses and Shipping adress different from the billing adress.

Returns Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days* from the delivery date (*same shipping/delivery country, or 7 days for international shipment). Returned or exchanged products must be in the condition we ship them and in the original box and/or packaging.

You may return most new, unopened items within 30* days of delivery for a full refund or exchange (*same shipping/delivery country or 7 days for international shipment).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 18 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We do not proceed any refund for customs products such as special formula over 5%, OEM, etc. 

If you need to return an item, please Contact Us with your order number and details about the product(s) you would like to return. We will respond quickly with instructions for how to return items from your order.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. 

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.